Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1244   Reviews

441   Replies

Response Rate:
35.45 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1244 Reviews and 441 Replies for Constellation


Company offers great deals.

(4.2 / 5)

  I feel that the staff offer great customer service. They are always friendly and available to answer questions.

Kellie E
October 3rd, 2016

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Shopping for energy supplier

(4 / 5)

  On my latest search for the best energy price available Constellation was the best deal. Easy sign up experience.

Tom
December 15th, 2023

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Poor customer service

(4 / 5)

  Customer service called and offered a reasonable price for electric, only to find out later we can not use Constellations, if we do not use National Grid.
We are allowed to choose our electric company, but not our gas supplier

CJ
October 5th, 2022

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none

(4 / 5)

  Is good

Herb
March 18th, 2021

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Low Price Leader

(4 / 5)

  One of the best (cheapest) price per therm around. Admin fee is reasonable

Cheese
March 17th, 2021

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Good

(4 / 5)

  Wonderful

Jun
January 26th, 2021

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New Experience

(4 / 5)

  This has been a positive experience.

Mary B.
October 16th, 2020

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Read the EFL fine print

(4 / 5)

  Order was easy. Account transfer no problem. First bill was higher than EFL facts said it was going to be. The distribution charge from the electric distributor was about $10 higher than what EFL said. Called Constellation and asked why, they said distribution charges had gone. They went up the first month after I switched. False advertising by Constellation.

Customer in Houston
October 7th, 2020

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electricity

(4 / 5)

  I have been pleased with the telling me how much electricity I am using and my bill

electrictiy
August 24th, 2020

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transfer to new supplier

(4 / 5)

  eversource did not facilitate the transfer well. constellaion customer service worked to resolve this.

fred
June 29th, 2020

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Good ride for 10 months

(4 / 5)

  Had some billing issues early on, but not exactly providers fault. All in all everything was great, however as always good things don't last. Provider probably won't make my current plan available on renewal as it was more likely promotional to attract business, so will have to look for affordable options elsewhere to keep costs in check

Mike
June 11th, 2020

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Review

(4 / 5)

  There should be an online method to renew policy... Either I was not patient or the rep talked slowly, either way when I'm at work taking the time out for all the repeated question was a bit weary. When someone satisfied with the services, the option to renew is given.

Review
June 11th, 2020

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So Far So Good

(4 / 5)

  No Complaints as of yet.

Mike C
May 4th, 2020

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Satisfied

(4 / 5)

  Was cheapest service I had in the past years...did not have any problems.

No problems with service
April 15th, 2020

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New service

(4 / 5)

  Good customer service

Linda
February 14th, 2020

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ok

(4 / 5)

  so far so good

clara lewis
November 15th, 2019

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Great company. Glad I switched over from Gexa!!!

(4 / 5)

  I was able to sign up and get the best rate with Constellation and the date I wanted.

Msftw536
August 27th, 2019

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Constellation Energy

(4 / 5)

  The swap over to Constellation was easy and on time. I wish they had more online tools to monitor energy usage real time or at least close.

Hank
August 26th, 2019

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Switched to Constellation

(4 / 5)

  Been with Constellation over a month. Service and billing just starting. Pleased with speed of transfer from previous supplier.

Greg Landrum
May 15th, 2019

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New to Texas

(4 / 5)

  Having just moved to Waco,TX from Pennsylvania, we had nothing to use a a baseline to compare electricity providers. We picked Constellation based solely on reviews. After 7 weeks, so far so good. A better assessment and review will need t owait until we've been here a full year.

Rick B
December 9th, 2018

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