Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1257   Reviews

441   Replies

Response Rate:
35.08 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1257 Reviews and 441 Replies for Constellation


Thank you

(4.2 / 5)

“  Difficulty with Eversource but satisfied with Constellation ”

— Thank you for service
July 26th, 2020

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Constellation Review

(4.2 / 5)

“  Over all, no issues. ”

— James Migliaccio
July 1st, 2020

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Constellation Energy

(4.2 / 5)

“  I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract. ”

— Mitchener
May 25th, 2020

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Priceing

(4.2 / 5)

“  I have what i thought was a good relationship with this company everyone ive ever dealt with was upfront honest and true to their word. My issue is i thought i did well when i signed up for a 3 year fixed rate price per kilowatt hour @ 9.99 now im reading and see it is 7.69ish? i no i have a contract but one would think to keep a customer and remain honest they could have at least contacted me to see if i am interested to extend my contract at this price for and extended 3 years. I realize i have a contract and it is what it is but my thinking if you wish to keep a customer and keep an honesty repot going any company would give it a thought to put their customers 1st. Also i wish to let anyone and everyone who sees this i only wrote this publicly as i couldnt find any other waty to contact on this page... its possible their is another way in front of my face so sorry if their is i mean no dissing to this company as i said they have all been very good dealing with me and i never found any big issues against them. Lastly they were a company who introduced themselves to me and left me alone to make a choice without calling or emailing me to the point that id want nothing to do wth them they left me to make a choice without feeling forced. ”

— Bob B
May 23rd, 2020

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Good quality

(4.2 / 5)

“  I really like this company. Never had a bill over $200 and run my A/C on 68 all the time. ”

— Kiki
May 21st, 2020

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Good until renew

(4.2 / 5)

“  Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty. ”

— JJ
May 10th, 2020

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Good so far

(4.2 / 5)

“  I haven't had any issues with them ”

— Shannon
May 7th, 2020

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Gas bill

(4.2 / 5)

“  Nice ”

— Keith morris
April 8th, 2020

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30 day review

(4.2 / 5)

“  It was not clear how to get the account activated ”

— Jasper
April 2nd, 2020

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Great Rates,,

(4.2 / 5)

“  Needed a reliable, cheaper energy rate. Switch was simple and hassle free !!! Recommended or anyone!! ”

— Jim
January 29th, 2020

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Mark

(4.2 / 5)

“  Very easy to transfer and research ”

— Mark kantor
November 8th, 2019

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Reliant to Constellation

(4.2 / 5)

“  I was very happy with the transfer experience overall. I went from Reliant, which was billing me at almost $.18/kWh to a tiered rate system with Constellation. In the two months between March & April, when I have been on the new plan, I am already seeing electric bills that are half compared to last year at this time. My only complaint so far is that I setup automatic draft billing, and it did not work. At the time of this review I have not gone back to see if the error was on my part or Constellations.

I have Rated Customer Service a 3 only because I have not dealt with them yet. ”

— Steve
May 14th, 2019

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Great price great customer service.

(4.2 / 5)

“  Thank you. ”

— Hayat
March 10th, 2019

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Good Experience

(4.2 / 5)

“  Overall it was easy to sign up with Constellation. Their prices are reasonable and they connected quickly.The page comparing companies is confusing though. ”

— New resident
January 1st, 2019

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Good Experience so far

(4.2 / 5)

“  Recently bought a home and needed a gas plan. Constellation had competitive prices across the board. The only disappointing thing was that I signed up during a promotion they were having for a $150 Visa Card for signing up and it apparently never noted on my account, so I did not receive one. ”

— Taylor G
November 26th, 2018

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Great

(4.2 / 5)

“  I am so happy with the service I recommend it I hated SCANA Energy ”

— Donns Hopkins
October 30th, 2018

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Yearly plan change

(4.2 / 5)

“  To early to review have not been billed yet no need to use customer service yet ”

— Jim
September 6th, 2018

Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.

Constellation Responds September 26th, 2018
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Have not seen bill yet

(4.2 / 5)

“  So far satisfied ”

— George collier
July 3rd, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 17th, 2018
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No Problems

(4.2 / 5)

“  Signed up online,
Auto pay, Sends bills.
Website work good.
No problems ”

— Anonymous
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Renewal distress

(4.2 / 5)

“  I have been with Star Tex energy for two years., It is now time to renw and they went up on the rate extremely high. i am going to have to search for a new energy provider which i have found several on a 12 month plan that are $.03 cheaper per KWH. Their billing is good and easy and I had no problkem, justs the new rate schedule. ”

— Robert
May 30th, 2018

Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

Constellation Responds July 27th, 2012
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