Constellation - Company Information

“  Got a really high 1st bill for 21 days service not even used ac or heat ”

“  Most utilities are easy to pay online. The Constellation system is clunky and unreliable. Our service was almost disconnected due to their failure to set up credit card billing properly. Long holds and unreliable customer service. GasSouth has been much, much better. ”

“  They make their bill confusing enough that you never know when you have paid your AGL charge. Then in the end they charged me an extra month for my AGL when I had switched to a new company. Then they tried to only give me part of my payment back and wanted to give it to me in a virtual gift card and it would take up to 4 weeks to get it. Thief's and liars! ”

“  every month same run around to pay bill takes well over 1 hour
to pay bill online
all my other on line bills take only minutes
CONSTALLATION IS DOING SOMETHING WRONG ”

“  I forgot to pay my July bill. When I called the automated service like I usually do there was a problem with. After 3 tries I called customer service and the representative had the same issue. I was then told to call back but I forgot. They said that they called on 9/23, which was verified on the house phone later. I paid the bill on 9/29, not realizing that I had no gas until 10/1. I thought I needed a new water when I got up to go to work heater. Needless to say, this senior had a cold shower and left for work. It was not until late that day that the HVAC guy told me that I had no gas. You would think they would turn it back on since it was paid. Why would I not call after paying my bill. And then they had the nerve to tell me that I have to wait till 10/7 to get service because Atlanta gas is booked up. A big ass state like GA with reliance one electric and one gas company. This weekend is probably the weekend to turn on the heat. Not forgetting heating water on my stove and carrying it upstairs risking my both injured knees giving way. (surgery due this month). And I have to pay $25 for reconnection. I am so done with them. We are living in a different time. Do they care if I were incapacitated in anyway? I could see if my bill was in the hundreds of dollars. Humanity before profit should be your moto. ”

“  I didn't receive a call-back to address my problem, even though I contacted them twice via email. The price per therm that I signed up with was not the same as they put me under contract. That's frustrating. ”

“  I just purchased a new home. It was difficult to open the account at the new address. I did not want to close or transfer my account from my current address to the new home. I had my bank to send the first payment to Constellation. I just received the check returned to me that it had the wrong vendor name. Everything on the check is the same as on the statement I received from Constellation. However, my address, on the check, is my current address and not the address of the service. The account number is also on the check. Very Bad Service. The people I spoke with had problems understanding the spoken word. I will never use Constellation again. ”

“  Just started with constellation for about 1 month. I have no comments at this time because too many companies do this and then you find out after the fact down the road what the situation really is, so I'll make no real comments for about 6 months as I'll compare my monthly bills with last year. I will say I like the fact that they send a weekly summary. ”

“  I tried to sign up for a commercial plan. The rep signed me up for residential instead. A week later I received a call asking for a call back to correct. The rep left a 9 digit phone number to their line instead of a full 10 digit number. I looked the number up, called and gave authorization to correct the plan. Over the next 3 weeks I received calls to do the same thing 3 more times. After the 4th attempt it seems like things were done correctly. ”

“  Set up gas account online and received confirmation with the terms and what my service would be.... month later my gas is shut off account this company did not forward my information to the gas company. I was told that I should have called in to follow up on the account. Whos does that when it shows your application was accepted and they have you view the terms and give you an ID number. It's the coldest day in Georgia and they are having me wait 4 days to get my gas turned back on... no heat or hot water is not considered an emergency . The most this company would be able to do for me is to give me a 75.00 credit.
Unless I had a medical issue its not considered important to get me heat. Out of all the employees and service people in Atlanta not one person can drive up to the house and flip a switch. Unacceptable!!! ”

“  Three months and three customer service calls to get the billing right. Cannot tell me whether I will get a check or credit on Con-Ed account for their overfilling ”

“  signing up was no problem. They sent us an order number and confirmation but as far as we know we are not getting anything from constellation. My last bill did not reflect constellation. This does not make us happy! ”

“  Customer support is terrible. They have no idea what theyre doing and how their billing is done. -Crazy that you would sell a service with no clue how its billed. On a call for 45min while the guy was researching answes(I guess) until he hung up. ”

“  I your advertised rate for Constellation and signed up for it. When they sent me my confirmation, a higher rate was given. I immediately emailed them for an answer (and to have a legal copy of the document on hand). I got a canned reply saying I would have an answer on 2-3 business days. I had to call them 2 weeks later since I received no other reply. I cancelled their service since they did not answer me and they did a "bait and switch" on pricing. I though I was signing up for .481/CCF but they gave me .499/CCF

Very poor customer service. ”

“  The best the company can do for turn-on service is an 8 hour window. They can't provide a more narrow time frame so I have to take the whole day off to be at home. They won't give a notice before they arrive, and if I have to head to the store for anything and miss them then it'll be a whole 24 hours more to have a service rep arrive. Very bad customer service.

Billing canceled my auto payment which in turn canceled my account. Once I learned they were no longer accepting my billing because of a decision they made, I paid in my bill in full. But, 2 weeks after I pay, they send a rep out to turn off my gas. What company turns off service to a fully paid customer and won't turn it back on until the next day and only with an adult present at the house. I lose my gas service and a whole day of work just for a terrible company like Constellation. I am a very dissatisfied customer.

I am happy with the pricing of the service, but the price does not make up for the terrible service provided. Do not sign up with Constellation Gas or Atlanta Gas Light Service. ”

“  Have receive three bills this month already .Talk to two different Customer service Rep. never one could help me .Your new billing you change to is bad . Had no problem with old one . ”

“  I've been with this company for over 3 years. I used to really happy with the rate they have to offer until this year. I did not receive any contract expire like I used to. The price went up and I did not know because they did not send me the bill in the mail any more. I called in to ask why I was not notified this year. The representative said it was sent out both in the mail and e-mail.. I checked many times from all the mails I had but not found. The new rate for renew changed from $4.99 for min 499 kWh to$9.45.. I told him I was offered from Reliant Energy with lower rate plus $150 credit, he said he cannot do anything about. Okay then.. time to say bye.. ”

“  I have been with Star Tex a few years and let contract expire, they go straight to the highest rate they can give you in my case from .9 to .14 increasing my bill by more than a third. They do not care about retaining there customers, I would not suggest them to any one, they give you the excuse of sorry that what it is, when just about every other company out there has month to month for about .10 average. THATS bad business policy and that's how you loose customers. Thanks Ken ”

“  I have never been so mistreated by a company in my life. They ran my payment through 7-10 days before it was authorized. They did reverse it however it took several days to correct on my end. During that time i acquired $280 in over drafts fees. They were credited to my account. They did the same thing a month later only they didn't correct it and only gave me 50% reimbursement of the fees. I had letters from my bank, bank statements and even allowed them to contact my local branch to get it resolved once and for all.

I want to say that StarTex WAS a wonderful company and we never had a single issue. Until CONSTELLATION bought them. ”

“  Contract came to an end....they raised their rates (not a biggie) but when you try to renew....it's MORE! compared to what's in their mailings. You call and speak to someone, they play the tag game and send you to another operator in which you are on hold for a Loooooonnnnnnngggggg time! Finally gave up as it seems they don't care about my account so I left.....see ya StarTex! ”