Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1257   Reviews

441   Replies

Response Rate:
35.08 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1257 Reviews and 441 Replies for Constellation


Good Deal with Constellation

(4.4 / 5)

“  They were the price to beat, and no one came close. ”

— Shari
May 26th, 2024

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Constellation review

(4.4 / 5)

“  Switched over to Constellation mainly because price was better. Everything went very smooth. ”

— Mike C
May 15th, 2024

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Switching to Constellation from Energy Harbor

(4.4 / 5)

“  Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service. ”

— Dan Scott
January 5th, 2022

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new customer

(4.4 / 5)

“  took time but worked out well ”

— new customer
August 2nd, 2021

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Good so far

(4.4 / 5)

“  My second bill is coming up soon. Im eager to see the price because of the heat weve had. ”

— Donna
July 11th, 2020

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Pretty good

(4.4 / 5)

“  Aside from electronic reminders of Bill due date, I am very happy with service. ”

— B HOS
June 22nd, 2020

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Fair KWH Increase

(4.4 / 5)

“  After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract. ”

— Renewed
June 9th, 2020

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Constellation

(4.4 / 5)

“  Good service ”

— Constellation
May 26th, 2020

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Best customer service I have seen..

(4.4 / 5)

“  There was a small discrepancy with the price at the time of the signup, when I reached out to customer service, they acted on it and followed up many times to ensure the change was done without any calls or follow up. Awesome job. ”

— UP.
October 1st, 2019

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Switch gas billing from Scana to Constellation

(4.4 / 5)

“  The entire switch was done online. no phone calls needed. received confirmation email stating when the switch would occur. received the partial billing for the month as expected. No problems so far. ”

— Switch to Constellation
August 28th, 2019

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Natural Gas

(4.4 / 5)

“  Good so far ”

— Linda
April 20th, 2019

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Good online experience

(4.4 / 5)

“  Good experience to register online. Good prices. ”

— Good online experience
November 4th, 2018

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PatofFayetteville

(4.4 / 5)

“  Their 2 year fixed rate plan @ 38.9 cents per therm caught my eye and sold me as the best deal out there. Customer service folks were very helpful in getting this set up. Don't forget to ask about $75 Visa card bonus when you sign up. ”

— PatH
August 17th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Current customer

(4.4 / 5)

“  Current customer for one year and now up for renewal. Their rates are still competative after a year and have had no issues in the past year. I will renew with StarTex - why change a good thing? ”

— Renee
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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reb

(4.4 / 5)

“  Have been very happy with star for 3 years ”

— Rick
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Your quotes are wrong

(4.4 / 5)

“  I just renewed after a year. I slipped, but they did warn me my plan was expiring, so it was my fault. I'm not a huge fan of their website, but their customer service is good.

I have had no problem with StarTex. I find them to be near the lowest price with 100% wind; the lowest of any company I've heard of. ”

— Sandy
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Great!

(4.4 / 5)

“  When we signed up, StarTex had very competitive rates. I like being able to pay online (and not pay a fee), and I also like not being required to pay by automatic draft. We have never had a problem with service. In fact, the only problem I have ever had was that my initial request for e-billing apparently didn't go through; luckily I caught it before the due date of our next bill so we didn't get a late fee. My sister also signed up for StarTex on my recommendation when she moved.Now that we are looking at renewal, a few other companies appear to have better rates. However, StarTex's minimum usage requirements and base charges if you don't meet the minimum are much lower than everyone else's so I will be crunching some numbers before I make my decision. Overall we have been very happy with StarTex. ”

— S. Brown
May 30th, 2018

Hello, thank you for your kind words. If you still need assistance with reviewing rates, please contact me directly at jennifer.lewis@startexpower.com, and I will be more than happy to assist you. Thank you, again!

Constellation Responds June 29th, 2012
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It's A Hassle To Switch

(4.4 / 5)

“  I had a great experience with Star Tex but my contract is up for renewal. I have found a rate much lower to switch. It's a shame that I have to do this but I'm nolt going to pay between $25.00 to $30.00 a mopnth extra to stay. ”

— Robert
May 30th, 2018

Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

Constellation Responds July 27th, 2012
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StarTex Power - Good Experience

(4.4 / 5)

“  I have been with StarTex a couple of years and have been extremely pleased with them. However, like so many other customer reviews of StarTex, their rates seem not to be among the most competitive whenever your contract has to be renewed. As my contract is near expiration, I again will be forced to seriously consider other companies because of lower rates. ”

— Billy R. Schulze
May 30th, 2018

Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.

Constellation Responds September 26th, 2018
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Highly Recommended

(4.4 / 5)

“  I have been with Star Tex for about two years. They have very competitive rates and good customer service. We saved lots of money over Reliant or TXU. ”

— JB
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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