Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1244   Reviews

441   Replies

Response Rate:
35.45 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1244 Reviews and 441 Replies for Constellation


I'm Happy

(4.6 / 5)

  Not the best rates, but better than dealing with headaches induced by the other providers. Establishing service was easy and no complaints the billing.

BC
May 30th, 2018

Thank you for your remarks - StarTex Power appreciates your patronage.

Constellation Responds June 18th, 2013
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Always fair price, never any account problems

(4.6 / 5)

  Been with StarTex for a few years now (4 I think) and we've always been
gotten within $.05 / KWh of anyone elses 12 month fixed rates - they've
never jacked us around with big rate hikes when pur contract expires and
renewing fixed rate contracts is painless.

Their web site pretty much can handle anything and I've never had any
billing problems. Even when I had to close my debit card and forgot to
tell them; they got a denied charge but no fees were imposed on me and I
was able to update the card info on their web site.

Been very happy with them.

Eric S.
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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We never had a problem. Would recommend.

(4.6 / 5)

  We had StarTex for 3 years. We never had a single problem. The bill was easy to read, and the contract termination date was clearly stated on each bill. They even sent a reminder letter just before the contract expired (for people like me who lose track of time). We always pay our bill on time, so we didn't really have a reason to contact customer service. The only reason we switched was because at time of renewal they were way higher than several other companies --which was odd because they had always had competitive rates. Sorry StarTex, but we need to save every penny.

C. R.
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 12th, 2018
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Very helpful

(4.6 / 5)

 

Jo Bryant
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 12th, 2018
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Quick and Easy

(4.6 / 5)

  Was able to setup service with Star Tex very easily. No issues signing up, and service getting turned on. Using paperless and automated billing. The lowest rates I was able to find.

M Bahar
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 12th, 2018
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Time to Go

(4.6 / 5)

  I've been very pleased with StarTex Power however when my 1 year contract is up in a few weeks my rate will jump 6 cents a Kwh !! It's time to start shopping around. I really don't want to leave but I can't afford the higher rates.

Joan
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Pleased with service.

(4.6 / 5)

  I found the ordering experience to be very easy. I saved a fair amount by switching to Constellation. I have just completed the first billing cycle. I have no complaints regarding the billing. No problem reading/understanding the billing statemen. So far, I am very pleased with Constellation and would recommend them to family or friends looking for a new gas provider. I have not needed to contact customer service.

M. Williams
May 18th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Best Customer Service & Pricing

(4.5 / 5)

  I have been a customer of this company now for 3 years. Their customer service is excellent! Never had any issues with them! They are the best!

Greg
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Easy

(4.5 / 5)

  I had no problems with this provider

Anonymous
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Review 1

(4.5 / 5)

  Never had any difficulty with this provider.

Anonymous
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Service and Pricing are great.

(4.5 / 5)

  Did not have a problem switching from one power company to Star-Tex. They are the greatest, and I have used several different providers over the years. Their rates are among the lowest and I will continue to renew my contract with them.

Bonnie Kemp
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Very happy customer

(4.5 / 5)

  I've used them for many years and they have competitive rates (not always the lowest) and good customer service.

Sheryl
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Good Deal with Constellation

(4.4 / 5)

  They were the price to beat, and no one came close.

Shari
May 26th, 2024

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Constellation review

(4.4 / 5)

  Switched over to Constellation mainly because price was better. Everything went very smooth.

Mike C
May 15th, 2024

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Switching to Constellation from Energy Harbor

(4.4 / 5)

  Constellation had the best price over all others for a 3 year fixed plan. The sign-up process was very easy and I am happy to be one of their customers for my electric service.

Dan Scott
January 5th, 2022

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new customer

(4.4 / 5)

  took time but worked out well

new customer
August 2nd, 2021

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Good so far

(4.4 / 5)

  My second bill is coming up soon. Im eager to see the price because of the heat weve had.

Donna
July 11th, 2020

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Pretty good

(4.4 / 5)

  Aside from electronic reminders of Bill due date, I am very happy with service.

B HOS
June 22nd, 2020

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Fair KWH Increase

(4.4 / 5)

  After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract.

Renewed
June 9th, 2020

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Constellation

(4.4 / 5)

  Good service

Constellation
May 26th, 2020

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