Disconnect Reviews

“  Customer service is poor. After waiting on hold for 20 minutes, I was moved to the wrong department. I was disconnected while on hold for the "right" department. I had to call several times because the system requires you to specify the reason when I did, it didn't comprehend and assumed there was a power outage. As a result, I had to make several calls. ”

“  I pay my bills on-line and always on-time. Due to a mix-up at their end, they thought I was delinquent, and mailed the disconnect notice to my home address. I was out-of-country, and my house/dog sitter did not open my mail. A e-mail would have reached me easily, but instead my service was shut off. I e-mailed proof of payments, and even sent an extra payment, so I had a credit balance. It still took two weeks to get reconnected. This was during winter, and my home had no heat and no hot water while someone tried to live there. Never again will I use Xoom! ”