Constellation - Company Information

“  bad customer service, slow service. I had to correct the issue. Your customer service called me two times and did not correct the issue. It is like you did not want me to have savings before the summer and so because of your delay my bill was high. Delayed 3 months because your bad customer service. lady that called was rude and should not be in customer service, she did not correct the transfer issue. I corrected. I also missed out on a gift. ”

“  Due to the CORONA fiasco I was unable to lift the credit freeze on my credit (no fault of my own). Their solution was to charge me a deposit to continue the order process. When I protested, they pulled the plug on our conversation, Rep. told me to have a good day. I am credit worthy, however, they don't know that (again not my fault). My advice to anyone looking for a gas provider, look elsewhere, it may cost a little more, but, it will be cheaper in the long run. ”

“  Constellation is by far the worst utility company I have ever worked with in several states over several decades. ”

“  I usually dont leave 1 star reviews, but here is my experience. Here is the bad parts you will experience. 1 If you have a tiered plan or a credit based on usage plan... then know that you will get useless feedback... I started receiving usage emails in January after 3 months of being on a plan where I need to monitor my usage or else I get charged a higher rate. Then the emails of my usage make absolutely no sense. I received a usage summary on August 28th for my usage between July 29th and August 24th and that I had 110 kWh left before I go up a tier, and only 3 days left on the billing period... Sounds like a good email to send on the 24th instead of the 29th when the billing period is already OVER.

They have 0 useful online tools to track usage.

Now on to how my business started with Constellation. I didn't receive a bill for the first month and a couple of weeks so I checked the website and called in. Another few weeks go by and still no bill. Tell them that I don't need them to stack up a bunch of my bills to dump months of energy charges on me all at once and that they were aware of their mistake. I was assured I wouldn't get back billed. This goes on for 3 full months and what do you know they start firing out the bills in December to get their money. I have 3 bills between December 20th and January 30th, but true to their word they didn't bill me for the first month (as they didn't have any meter reading on me and legally couldn't I guess)... If I hadn't of called they would have likely still not billed me to this day. That doesn't even go into the hour I had to call support because their website refused to accept my credit card info that I had to call in to give them over the phone

Completely disorganized company, the website is utterly useless, The energy tracking information for tiered plan and bill credit users is so incompetent it feels like a borderline scam that is defective by design. Then they want to push a 10 cent per kWh plan on me because it has something to do with repairing AC units if they break down. ”

“  I switched over to Constellation from Reliant on a 6 month contract. The kw/h rate was lower, however, there a fee structure hidden in the fact sheets that I did not notice even I looked several times. My fault and I take accountability for that but I wanted to share after my recent experience. My monthly bill actually rose from the switch by a few dollars.I had 7 months left in my Apartment and I signed a 6 month contract. Without notice of my contract expiring or rates changing, Constellation electric dropped me a bill that had more than double from the previous month even though I had used virtually the same energy as in the previous billing cycle. Constellation has no phone support and only offers 'Live Chat'. The website is utilitarian and it is not user-friendly. The live chat rep, Wendy, Informed me that a notice was sent approx 1.5 months before contract expiration, although, there is no record of this in either of my email accounts. I was offered no assistance and Constellation's stance was basically 'pay it or else.'Avoid friends! ”

“  I was very disappointed in their giving me the details of their plan. they did not reveal in the rates given to me the cost of Oncor which is 95.00 this month. i was looking for a lower rate than i was paying and because of the way the plan was presented, i now pay more for electricity monthly. Very disturbed to say the least. ”

“  For the 3rd and last time since being a Constellation customer for many years, I received a disconnect notice in the mail. The first two times, I panicked and immediately went to pay a bill again. However, then realized that I am on auto-draft and that the funds had already been withdrawn from my account by Constellation. Today, I received a disconnect notice again. I confirmed the funds had been withdrawn by Constellation and gave them a call. The customer service representative did not immediately admit that this happened. But finally she did admit that this happened with "ALL" auto pay customers after I explained my problem and told her that this was the 3rd time I had experienced this with their company and I knew they had issues. She finally admitted that there was a delay on their side posting the payments to autopay customer accounts and that they sent out nice pink disconnect notices to all their customers. This is terrible customer service. I wonder how many customers panic and mail in a check to ensure that service is not disrupted in the middle of winter. They should be aware that this is an error on their side and take action immediately to make sure Disconnect and immediate payment notices do not go out to customers. However, the worst thing that can happen is that they will receive double payments. So there is no negative impact to them. I will file a Consumer Complaint with the state attorney General's office and choose another provider. ”

“  I haven't heard from this company since I signed up I haven't even received a bill yet it's going on three months ”

“  Watch out when you are comparing rates. Star Tex currently advertises 8.5/kWh for their month to month plan, one of the lowest labeling it a "promotional rate". You have to assemble information from two separate places on their web site find out what "promotional" means. If you are a NEW customer, you only get this deceptive teaser rate for one month. After a new customer's first month, or if you are a Star Tex customer and your contract ends, the current month to month rate is really 12.6, which is about 25% higher and one of the highest month to month rates. ”

“  I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else. ”

“  Being a loyal customer with Startex for years, I recommend the company to my friends when they ask for suggestions, as I got the impression that their customer service was excellent.

Not when I got a $220+ bill which is twice as much as I have ever received. The reason? They changed the way to renew your policy when contract expires. Instead of variable (or flexible) rate they used to put your account on after contract expiration, they now have something called "transition" rate. Guess what? The rate is $20 cents/kwh. The only thing I'm glad about? My normal electricity bill is only about $100. I could have got a heart attack if I got a $400 bill.

Run away from the company! That's my suggestion now if anybody ask for opinion. ”

“  I had been with StarTex for several years and have several homes (all StarTex). If the payments are not sent in at least 10 days early to StarTex office in Dallas, StarTex will start sending out "Late Notices". Called StarTex up, they insist that they process ALL received Bills the same day. BS!! I am tired trying to get my payments mailed in 2 weeks early, seeing how StarTex (now Constellation) can not get their act together or at least acknowledge that they have a problem, I have decided to take all my business to Champion. So long suckers! ”

“  I waited on the phone for 25mins, to be told I needed to talk to budget billing dept, waited for 15mins and hung up. Their reps are clueless, the co. needs to hire more staff. ”

“  I am facing the same minimum usage fee issue too!

StarTex paid no effort in retaining their current customers - and raise the minimum usage bar and penalty! They used to only charge $4.99 for usage below 500 kWh per month, but increased the fee to $9.33 for a minimum usage fee for 1000 kWh! Customer service rep is not helpful either and said there's nothing else she can do.

I hope Startex will keep their old policy to service users with lower usage (without penalizing them!)- or else they are just gonna drive their loyal customers away! ”

“  Switched from Startex with their minimum usage fee to another company that does not have one. Startex owes me several hundred dollars from a balanced billing account. Four months later, I am still waiting for my refund. Calls and emails to their so called top notch Customer Service go nowhere. ”

“  We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and completed all requested steps, but still got a bill for the electricity for our home for the month following our move-out date. We have called customer service on three occasions and forwarded our email showing that we have cancelled our service yet they still won't fix this bill. I have called three times to fix this issue and have waited over an hour on hold each time. I would never recommend this service to anyone. ”

“  After 1 month from final meter read, I had not received my deposit refund. I called, and was informed that is because I had not requested the deposit to be refunded. After my request, the refunded deposit was received 2 months after the final meter reading date. Unacceptable. ”

“  After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are ”

“  don't ans phones ”

“  I have made several attempts to get an issue resolved with Constellation, to no avail. They are difficult to communicate with and do not respond to queries in a timely manner. If I had another reasonably comparably priced option, I would leave Constellation immediately. ”