Constellation - Company Information

“  Their website has been down for over a month and half. And it takes 15-30mins to make a payment over the phone. It a total waste of time and super inconvenient. ”

“  Last billing period my bill was for $544.00. Even though this was a colder than normal period, it was way high for this small 2 br house. Was I getting the Constellation rate for that period? ”

“  Was trying to sign up for service until i heard that they had a $150 cancellation fee if you cancel after 3 months. That cancellation fee is forever. I said never mind. ”

“  No notification received prior to contract ending. My electricity bill doubled 450-900 when the contract ran out. There is no reason that the default plan should cost double ”

“  Bummed completely after customer service experience ”

“  I only signed up a couple months ago, and I got a bill today that is almost twice as much as it was before I joined. I do plan to cancel as soon as I get time to call them. ”

“  Constellation sent letter thanking me for my request for level billing.
I did not order that.
Tried calling their customer service number for the last 3 weeks at various times during the day.
You remain on hold listening to messages about how important your call is to them.
After several calls remaining on hold for 35 mins. I was cut off.
Exactly the same cut off time waiting on 7 calls to them.
Ive sent requests for change back to actual usage billing online 3 times in the last 2 months.
Recording says you can send email.
Tried that, no response.
Promised gift card after first 3 months of service for signing up for their electric service.
Still waiting.
They were the lowest cost electricity provider.
Once you sign up they are gone.
Promotional gift cards are promises with no delivery, ”

“  Due to serious health issues in the household we ended up on disconnect notice. Moderately easy online payment option was removed due to the disconnect notice. Long menu tree to long wait to speak with non-native English speaker (had to repeat multiple sentences due to mispronunciation and weird syllable inflections; not an accent thing, clearly a lack of knowing the words except by reading them thing) to ANOTHER wait to use an automated system "to protect my personal information" and then YET ANOTHER long wait to speak to the representative again. I researched and compared plans during the waits. I'll be paying slightly more per therm with a lower monthly fee and 6 month term. ”

“  Had some serious issues and ended up on a disconnect notice. ONline payments were taken off due to the disconnect notice. Long menu tree to get a long wait to speak a non English speaking (understandable if you listen very closely and they repeat every third sentence 2-3 times) representative. Then, "to protect your private information" you go an automated system where you wait AGAIN for an automated service where you enter all the data on the wonderful cell phone keyboard, and then you go back and wait YET AGAIN for the representative. I researched and compared plans during all that wait time. I'll be changing providers. ”

“  I was told the AEP delivery charges were included in my 0.9 cents plan. That's literally the only reason I agreed. I will be calling and speak to a supervisor to listen to the original sales call to dispute my contract. It's not right to lie to a customer to make a sale and lock them into a 3 year contract. This is dishonest and I won't stand for it. ”

“  I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty. ”

“  Good ”

“  I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail. ”

“  We've been with constelation for about 6 months now and we haven't seen not 1 cent in savings on our already high electrical billing in fact I think our bill went up I think this company is full of it ”

“  This company does not keep it renewal promises. I was offered a $300 gift card to renew eight months ago and after numerous calls and hours on phone still have not received card ”

“  On 12/8/2018 I called Constellation to apply for service. I talked to Mario and gave him all the information that I had at that time but I did not have my electric ID number, only the gas number. Mario gave me the number to call him back when I had all the information, he also gave me (what he said was his personal number with the ext. number 616). I called back within 10 minutes. When I call back I gave the person who answered the phone the ext. number that Mario had given me, I could tell by her tone that she had no clue about an ext. number. When I asked for Mario, she said that he was busy but she would help me. I explained that I had given Mario most of the needed information and that I would like to continue talking to him. I then asked her if she would ask him to call me back. I was told the they do not return calls, that I would have to call Mario back. I called back 4 more times and was told that Mario was busy each time. I was dissapointed, first because I have never heard of a company that does not return phone calls and second because I feel that Mario was blowing me off, also the rates that he had given me were lower than the ones that I saw on line. My guess is that he made a mistake on the quotes and did not want to admit that he made a mistake which was not a problem because the rates on line were the lowest and I would have been happy to complete the application. As a result, I continue to look for a company to provide my gas and electric service. ”

“  Low price on the contract then all the pass through add on made the actual price 3 to 8 cents per kwh more than competition. Would not recommend to anyone ”

“  I enrolled in May and never have received a bill to date (7-15-2018) I pay my bills on time but how can I get a bill sent to me so I can pay. I am concerned that I owe gas usage but because I have had no contact with the gas company they will show me not paying when it is not possible for me to pay without an invoice to pay. very unhappy concerning billing and Account management, Customer Service ”

“  Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched. Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email. ”

“  I signed up for the startex "secure" one year plan at 10.8, guess what, 4 months later my bill has a rate of 10.94 and they didn't bother to send notice and refuse to honour my contract with them. They however intend for me to honour my end and will charge me for leaving early. Don't bother signing up for a "secure" rate, it isn't. ”