Constellation - Company Information

“  Was a Constellation customer for 3 years. Always paid bill on time, no issues. Customer service was hard to reach and when it came time to renew, their rates was significantly (30%*) higher than what I switched to by comparing options. My status as an existing good customer didnt matter - they would not honor the published rate of a competitor so I had to go through the trouble of switching. Gas is gas, all provided by Atlanta Gas Light in reality - so these marketers should know that customers can snd will compare price per therm rates, because ultimately this is what matters, not the company that simply sends bills each month. ”

“  Let me preface this by mentioning my experience in 2020 when renewing my service. The customer service agent was excellent, walking me through prices and selecting a plan that best fit my needs based on my usage going back to 2018. When I contacted customer service to renew my contract in 2021 I requested a rate that works for me based on my usage, and was quoted 10.2 cents based on 1000 kwh. My usage usually hovers between 400 - 700 kwh, and I should have checked with him what the 500 kwh rate was... but going on my previous experience I trusted that it shouldn't be significantly higher than 10.2 cents.It was 14.2 cents... a far cry from my previous rate of 11.3 cents. Did the customer service agent lie? No. Did he clarify with me that his 10.2 c/kwh rate is nowhere close to the actual rate that I'd be paying according to my historical usage? No. I felt it was a deceitful tactic to say the least.Moral of the story, don't make my mistake. Double check the EFL *before* you agree to renew. ”

“  I'm not pleased with the service plain and simple ”

“  Prices not bad. CS was horrible ”

“  I would like to think my problems were due to employee shortages associated with COVID19. It took a long time for my switch to actually take place, so I had almost 2 months before it took effect. ”

“  The first Constellation customer service person didn't know much about my first bill and could not explain details of the AGL charges. ”

“  If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though. ”

“  I had to call Constellation myself when no paperwork was sent in time to enrol me by the requested 6/1/date. There is some kind of disconnect that cost me a month of service with them. ”

“  I ordered service in mid-January 2019 and my confirmation number was 8464398. I looked in the Constellation site and found no account set-up in my name.I will reach out to Constellation at 866-917-8271. Any help you may provide is welcomed. ”

“  Took too long for the supplier to change over to Constellation and then from Constellation to my next supplier. However, this may be a problem with our Electric Company. At the end of my contract, my electric jumped really high with Constellation so I switched again to a different company. ”

“  With my previous provider, I always paid on time with the exception of 3 times in 5 years when I made arrangements to pay at the end of the month due to unexpected bills. In Oct I I had car repair bills plus medical bills. I went to the constellation website and filled out a form requesting that I pay my bill 2 weeks later. I received a email back from constellation that it would be okay to do that. Being 73 and on Social Security I was very grateful that I could do that. In the past week before the extended due date I have received 2 phone calls from Constellation and a DISCONNECT NOTICE! I called the customer support number and asked them why they were harrassing me. They said that was their policy regardless if arrangements were made. I doubt that I will renew my contract with Constellation. ”

“  They mislead you to wait until your renewal date when you phone in to get renewal rates and they are not competitive/ Therefore, you overpay for a month or two after the renewal because it takes that long to switch providers. ”

“  We selected Constellation for our gas carrier and someone there dropped the ball and never notified Georgia Gas and they shut our gas off and said that constellation had not notified them that we had them as a carrier. Our gas was off for 6 days before we could get everything straightened out and get our gas back on. We have gas hot water heaters, gas cooktop, gas dryer, fireplaces, etc. so it made things quite difficult for us. They didn't even offer to compensate us for the cost that we incurred for these 6 days. ”

“  Good price at the time, others are better now. No service or billing problems. ”

“  I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark! ”

“  Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back??? ”

“  I've had StarTexPower for a while now. Their promotional or beginning rates are good but since I moved to the new place, the price has gone up significanly (avg 13.69 cents, which is much higher than the initial price). Although I did not select the fixed option, increase from 5.2 cents to 13.69 cents is just too much. The first impression I got from this company was that they would care about such significant increase or maybe advise their customers of the high increase in price... but that's not the case.

Also, in this day and age, their bill payment system seems to be very outdated. Launches into a separate window, no email confirmation, etc.

Time to start looking for another provider...unfortunately. ”

“  I have been using StarTex since last September after seeing a competitive price listing on powertochoose and a recommendation from family members. Everything about managing my bill payments and my first renewal was excellent, but now that I try to renew my bill for 3 months again the second time, I was told I can only opt for a year or more. I have 6 months left on my lease, StarTex, you aren't amazing enough that I am going to pay an early termination fee or go on some wallet gouging month to month plan to continue your services. ”

“  Our power service has been fine but it's time to renew our contract and I am reluctant to do it. Startex is not 100% honest and this is why I say this.We had a sparking line outside our window so we did the natural thing: we called the emergency number on our bill. This is actually a number for Centerpoint, who shares guilt in the following fiasco. They sent out a technician to see about the situation. The tech concluded that the line belonged to our landlord, not them, and promptly left. The cost for 2 minutes of this guy's time? $50 on our next bill. They never once notified us of this charge; if they had, we wouldn't have called Startex-Centerpoint. We'd have called 911.Startex was nothing but evasive when I called multiple times to tell them I was never informed of the $50 charge. It was either pay or get dropped. In the end I paid when I realized their system is designed to frustrate you to the point that you'll just give up. They never issued so much as an apology. Disgusting behavior. We hate them for that. ”

“  It has come time for me to renew my contract with StarTex. If I use below 500 kWh per month, they were charging me $4.99 as a minimum usage fee. Now they want to charge me $9.33 for a minimum usage fee for 1000 kWh, but I normally only between 500 and 900 kWh per month. This is a double whammy for me, which will be about a $100 increase per year in energy costs for me. When I tried to call and talk to customer service, she was nonplussed and told me that she couldn't do anything about retaining my custom. Sad really, as I like to be a loyal customer. Doubling the fees is a heavy-handed way to hike their rates. Before this, I had been very happy with them. ”